Refund policy

Return & Refund Policy

JB Mart Online

At JB Mart Online, we are committed to providing quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, we offer a 7-Day Return Policy to ensure your confidence when shopping with us.

7-Day Return Policy

Customers may request a return within 7 days of receiving their order. After this period, we may not be able to process return or refund requests.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be unused, unworn, and in its original condition.
  • Have all original tags, labels, and packaging intact.
  • Be free from any signs of use, damage, or alteration by the customer.
  • Be accompanied by proof of purchase or order confirmation.

Non-Returnable Items

For hygiene, safety, and quality assurance reasons, the following items are not eligible for return:

  • Clearance or sale items.
  • Customized or personalized products.
  • Items damaged due to customer misuse or improper handling.
  • Products returned without original tags or packaging.

How to Request a Return

To initiate a return request, please contact our support team with your order details.

Email: jb.martonline1@gmail.com
WhatsApp / Phone: 0310-1160009

Please include:

  • Order Number
  • Customer Name
  • Reason for Return
  • Clear photos of the product (if applicable)

Return Shipping

Customers are responsible for return shipping charges unless the product received is:

  • Damaged upon delivery
  • Defective
  • Incorrectly shipped

In such cases, JB Mart Online will arrange an appropriate resolution at no additional cost to the customer.

Refund Process

Once the returned item is received and inspected, we will notify you regarding the status of your return request.

If approved, the refund will be processed within 5–10 business days through the original payment method or another mutually agreed refund method.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Our team will review the issue and provide a replacement or refund where applicable.

Contact Us

For any questions regarding returns, refunds, or exchanges, please contact us:

JB Mart Online
📧 Email: jb.martonline1@gmail.com
📞 Phone / WhatsApp: 0310-1160009

Customer satisfaction remains our top priority, and we strive to resolve all concerns fairly and promptly.